Archive for April 7th, 2010
April 7th, 2010 | 
Author: Putting The Service In Customer Service
The future of customer service is here. Technology has made seeking out support faster and easier than ever. But has your digital age company sacrificed true service in the name of automation?
Today finding customer support is as simple as writing an email or picking up the phone. But even though you’re not facetoface with your customers you still leave a lasting impression. Do you come across as caring and competent or menacing and mechanical?
Offering standout service on the Internet isn’t as hard as it is rare. Take these simple steps towards oldstyle service in the digital age:
Give Each Customer a Personal Response
Be Clear But Sincere
Offer Live Customer Support
Make Sure Your Support Reps Have All the Answers
Give Each Customer a Personal Response
When a customer sits down to email your company it’s because he needs help. He chooses email because it’s quick but his request still warrants a satisfying and personal response!
Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question and deserves a unique answer. Even if you save time by copying and pasting stock replies change the opening and closing to make the message sound less robotic.
Be Clear But Sincere
When responding to customers’ email be sincere and to the point. Before sending a message try turning the tables. Ask yourself “Would this answer satisfy me if I were the customer?”
Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!
Offer Live Customer Support
Email has become an acceptable form of communication. But live customer support is still necessary. The plethora of information available online can be overwhelming to customers especially those new to the Internet!
Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope and just needs help your toll free number is the answer he’s looking for.
Make Sure Your Support Reps Have All The Answers
The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly and willing to help with any aspect of your product.
What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!
Provide StandOut Service; Gain Lifelong Customers
Too many ebusinesses skimp on customer service hiding behind web sites and message boards. Customer support is an integral part of every company even those operating solely online. Be one of the few to offer stellar service and gain customers for life!
Customer Service is becoming a lost art but we want to make sure that never happens at AWeber Communications! Find out what service is meant to be.
About the writer: My name is Duane Hinman and i’m from the midwest.
Audio Product Creation
If you simply hate writing and if you don’t enjoy doing presentations in front of an audience you can still make money through information distribution by creating and selling audio products. These digital products will not require you to pound on your keyboards for hours as you can share your knowledge by recording your thoughts and ideas.
Here’s how you can improve your audio product creation:
1. Do a keyword search. To speed up the process of topic selection make use of keyword suggestion tools to easily figure out the most common terms that are being used by your target market when they go online. For more details www.createvideoproduct.com .You can convert these terms to profitable topics. For instance if your prospects are constantly searching for “homemade wine” you can offer these people with doityourself guide that can empower them to make their own wine.
2. Reduce background noises. The sound of barking dogs babies crying and cars passing by will not help you project a professional image to your listeners. If you are recording in the comforts of your own home make sure that you know how to reduce or better yet totally eliminate background noises. You can easily soundproof one of your rooms or record at night when it is quieter.
3. Speak naturally. You don’t need to over modulate your voice to sound like a broadcaster. If you want your audio products to sound natural talk as if you are just having a great conversation with a friend. For more details www.explosiveproductlaunches.com .Be spontaneous use simple terms be warm friendly and be generous when giving out tips and trade secrets. Feel free to insert jokes trivia and other interesting details that can surely spice up your offerings.
4. Get quality recording tools and equipment. It’s okay to shell out a couple of more dollars to get the best microphone computer and mixing board as these can help you guarantee the quality of your audio products. If you are virtually clueless as to what are the best brands to buy you can solicit recommendations from seasoned marketers or read product reviews that are available online.
5. Be confident. As an expert on your chosen niche and someone who’s giving instructions or directions on how people can improve the quality of their lives you cannot afford to sound unsure or nervous on your recording as you surely don’t want your listeners to doubt you.
By the way are you a coach consultant entrepreneur speaker small business owner or online marketer who is tired of getting paid less than you are worth for your coaching and consulting?
What if you could learn how to package and sell your coaching packages for 4k 8k even 12k or 25k and enroll multiple clients per month at those prices?
To begin learning how you can sell your own coaching for between 4k and 25k per client download my new recording: “How to Sell High Ticket Products Online” here:
High Ticket Selling Secrets
Sean Mize teaches coaches consultants and small business owners how to package their knowledge and sell it in high priced coaching consulting and online class packages. Sean says “If you have an existing marketable service or skill that you can teach others I can teach you to package it into a highpriced class or coaching program guaranteed
About the writer:nbsp;nbsp;www.createonlinebusiness.com
